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Frequently Asked Questions

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Order a Service

How can I choose the right service?

Go to the relevant product page and check the table for resources, location, and monthly traffic. If you’re unsure, contact us via call or ticket. Our experts will recommend the best plan in minutes.

How long does service activation take after payment?

Over 95% of shared hosting and VPS orders are activated instantly or within 5 minutes. Dedicated servers in Europe are delivered in 2 to 6 hours, depending on datacenter stock.

Can I get a trial period before making a full order?

Yes. We offer a 48-hour trial for shared hosting and up to 24 hours for VPS. Just contact the sales team via ticket.

Do you issue official invoices?

Yes, for corporate accounts with completed company information. An official invoice with national ID and economic code will be issued. Please note a 10% VAT is added to the total.

How can I get a discount code?

HiData shares discount codes during special events via social media and email newsletter. Joining our Telegram channel is the fastest way to access them.

What payment methods are supported?

Shaparak (Iranian payment gateway), popular cryptocurrencies, and PayPal. For offline payments, send your transaction receipt and banking details in a sales ticket.

Support & Ticketing

What support channels are available?
  • Submit a ticket through the client area (24/7 response)
  • Call us during business hours for pre-sales questions
I forgot my client area password. What should I do?

Click "Forgot Password" on the login page and enter your email. If you don't receive the email, open a "Restore Access" ticket. After verification, we will reset your password.

Terms of Service

What rules apply to web hosting services?

You can view all policies and rules on our "Terms of Service" page.

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Web Hosting
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About HiData
Hi Data
Good Hosting Experience
Since April 2014, HiData has been hosting thousands of online businesses with strong and premium infrastructure in the best datacenters in Iran and worldwide. We use new-generation servers with powerful processors, high-capacity networks, and strict data security policies to meet your hosting needs at the highest standards. Our support team is available 24/7 through ticket and phone. Speed, stability, and peace of mind are not just promises. They are the identity of HiData.
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