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های دیتا

Terms of Services

  1. Identity
    1. Seller Identity: Mizban Dadeh Raham Company, registered under No. 2539 and National ID 14007756173, operating under the brand name "Hidata", hereinafter referred to as the "Company" in these Terms of Service.
    2. Buyer Identity: The buyer is a natural or legal person whose details are recorded in the support section and the Company's user database, and the purchased services are managed under their account.
    3. For buyers who are legal entities, an authorized representative is introduced in the support section. This representative has full authority over the purchased service, equivalent to the legal entity itself. It is the buyer's responsibility to provide written notification of any new representative in the future. The Company bears no responsibility for ownership rights or liabilities if no written notification is received.
    4. To protect buyers' legal rights, all buyers are required to provide their identification documents, including a copy of their birth certificate and national ID for individuals, and a formal request along with the latest official newspaper changes for legal entities. If the Company does not collect and verify these documents during the purchase process to expedite matters, it still reserves the right to request them later. Failure to provide the documents within the specified time will result in the nullification of the buyer's ownership rights, and any consequences of incorrect information will be the buyer's responsibility. The Company is not responsible for verifying the authenticity of signatures or documents of buyers and their representatives.
    5. The buyer acknowledges that all provided identification information, addresses, contact numbers, etc., are accurate and commits to keeping them updated in the support section. The Company has the right to request certified copies of this information at any time. The Company may suspend the service until accurate and documented information is provided.
    6. Ownership of the service and all related responsibilities and rights lie solely with the buyer or their representative.
    7. If, at the buyer's request and to reduce costs or improve service quality, the service is registered under the Company's details instead of the buyer's, ownership and all legal rights and responsibilities still belong to the buyer.
  2. Communication Between Parties
    1. The official communication method of the Company with the buyer is through the buyer’s email address (registered in the support section) and by responding to support tickets submitted under their account.
    2. The buyer’s official method of communication with the Company is by submitting requests (tickets) in the support section.
    3. While the buyer may use email for convenience, it is not considered an official communication method in the event of any ambiguity or dispute.
    4. The Company shall not be liable for any consequences or damages incurred by the buyer as a result of failing to inform the Company of changes to their contact information through official channels.
  3. Changes
    1. Changes to the Agreement: The Company’s Service Agreement is subject to the laws of the Islamic Republic of Iran, as well as international laws and agreements of international organizations overseeing the services provided by the Company. Since these laws and agreements may change online and on a monthly basis at the national and international level, the Company reserves the right to make immediate changes to the Agreement. The updated version of the Agreement will be accessible via a link on the Company’s website. The Company is not responsible for individually notifying buyers of potential changes, and buyers must check the terms as needed.
    2. Tariff Changes: If tariffs change while using a service, buyers wishing to upgrade their current service are required to comply with the new prices. However, services already purchased at previous rates will be provided until the end of the current term. Renewal of the service will be based on the new tariff.
    3. Expert and technical service fees or other services required during the use of an initial service will be subject to the current rates at the time of the buyer's new request.
    4. Upgrading a hosting service from one plan to a higher plan will be calculated as the price difference between the two services for the remaining days of the current service.
    5. Buyers’ services can only be upgraded; downgrading to a lower plan is not permitted.
    6. Tariff changes are reflected on the website, and the buyer must follow them for new orders, unless the buyer has a valid proforma invoice issued before the tariff change.
    7. Technical Changes: To improve service quality, the Company reserves the right to make technical, hardware, software, or network changes to the provided services. For changes affecting the buyer's service, the Company is obligated to notify buyers between one day and one month before applying such changes, through the website, support section, or by sending a newsletter to buyers’ email addresses. The buyer is required to adapt to these changes.
    8. If, due to necessities, the Company loses the ability to notify or is forced by technical emergencies, it has no responsibility to inform about the time and manner of changes. Furthermore, the buyer authorizes the Company to perform hardware and software operations on dedicated servers and hosting services as needed to improve service quality.
    9. Ownership Changes: Changes to service ownership are carried out by a request (ticket) from the buyer or their representative through the support section.
    10. To protect the rights of its buyers, the Company reserves the right to request identification documents from the applicant for ownership changes, in order to verify their identity and match with the service owner’s details.
    11. The Company may refrain from processing an ownership change request until it has obtained sufficient information regarding any suspicious cases.
  4. Service Delivery
    1. After the buyer pays the order amount and the purchased service becomes ready for delivery, the buyer will be notified via the email address listed in their profile or in the sales forms. The buyer's lack of access to the mentioned email address does not prevent the delivery of the service.
    2. If the buyer does not receive the mentioned email within the maximum delivery time frame, they must notify the Company via email or support section no later than 2 days after the allowed delivery period has ended.
    3. In the event of special technical circumstances or limitations that prevent on-time delivery, the Company is allowed to extend the delivery time up to twice the original period.
    4. The buyer does not have the right to request cancellation of the undelivered purchased service until twice the allowed delivery time for that service has passed. For example, if the delivery time is 7 days, in the case of non-delivery, the buyer may not withdraw from the purchase or request a refund until 14 days have passed.
    5. The Company is not responsible for any mismatch with the buyer's needs or for the buyer's non-use of the purchased and delivered service.
    6. Services related to domains that have not been registered or renewed by the Company and are managed by another registrar are considered delivered at the time of invoice payment.
    7. After domain registration and providing the control panel username and password to the buyer, due to the lack of supervision, the Company assumes no responsibility for that domain.
    8. For the registration of .ir domains, which must be approved and activated by the Institute for Research in Fundamental Sciences, since the Company has no control over the approval time, and due to possible deficiencies in documents or information, the approval process may take longer. The initial domain reservation date will be considered as the delivery date.
    9. Service Conformity: If there is any discrepancy between the delivered service and the service specifications, the buyer must report the issue within one week from the service activation date, and the Company is obliged to make corrections as soon as possible. Otherwise, the Company's responsibility is limited to making corrections after the buyer's report and only until the end of the service period; no additional service time will be provided.
    10. For the registration of international domains, the domain registrar's time zone may differ from Iran's, and the domain registration date may be one day ahead or behind. The Company has no responsibility in this regard.
    11. The order date for hosting, reseller, VPS, dedicated server, licenses, IPs, add-ons, and related service upgrades will be the same day regardless of whether the order is placed at 5 am or 11 pm. In some cases, the Company may change the order date to the next day or add it to the service due date. (In such cases, if the customer orders an add-on—such as a dedicated IP, extra add-on domain, or extra hard disk—or an upgrade, the price difference may be calculated based on the new or revised date.)
  5. Security and Confidentiality
    1. In general, the Internet is as secure for transmitting confidential information as other communication methods such as mail, fax, and telephone. In all these environments, information may be intercepted. Therefore, while the Company makes every effort to provide a secure environment for storing and exchanging information confidentially, it cautions buyers to always assume their online communications are not secure. The Company accepts no responsibility for the security of information exchanged between its own network and servers and external parties.
    2. The Company is responsible for maintaining the basic security of its services through its own security measures.
    3. The Company bears no responsibility for security vulnerabilities arising from the software, applications, or programs used by the buyer.
    4. The Company assumes no responsibility for the security of data exchanged between the buyer and its servers.
    5. The buyer is responsible for protecting their passwords. If the user's password is disclosed to a third party for any reason, the Company assumes no responsibility for the consequences.
    6. The Company makes every effort to ensure the highest possible level of security for buyers' online accounts; however, it is not responsible for matters that fall within the buyer’s responsibility regarding the security of their own account.
    7. In the event of software or hardware issues, the Company reserves the right to cooperate with software and hardware support teams and datacenters, including providing them with access to servers and data if necessary.
  6. Dispute Resolution
    1. In the event of a dispute, the buyer must first notify the Company of the issue through the support section or by fax, so that the matter can be reviewed. If no resolution is reached after 15 business days, the buyer may refer the matter to the Disciplinary Council of the Organization for Computer Trade Union System for review and decision. Both the buyer and the Company accept the decision of this council as final and binding and waive the right to file a complaint or request a ruling from other authorities.
  7. Prohibited Activities
    1. Violation of any of the conditions listed below will result in the suspension of the service. The Company is the sole authority to determine violations of these conditions.
    2. The Company reserves the right to terminate or refuse service without any prior notice.
    3. When the Company becomes aware of a buyer’s violation of the stated conditions, it will conduct a technical or legal review. During this time, the buyer’s service may be temporarily suspended to prevent further violations. After completing its review, the Company may, depending on the type of violation, restrict, suspend, or terminate the offending service. If necessary, the Company also reserves the right to pursue legal action and claim damages from the violator.
    4. Any action not specifically mentioned here, but considered illegal under the laws of the Islamic Republic of Iran or the country where the servers are located, is also deemed a violation of these Terms of Service. The Company will not pay any compensation or refund to buyers who violate the Terms of Service under any circumstance. Additionally, the violator is responsible for compensating all material and moral damages caused to the Company, other clients, or the relevant IDC. Examples of violations include: - Using software without regard to Iranian or international copyright laws - Installing or using programs that disrupt server operation - Sending or executing malicious files in any programming language and attempting to access other users' or server files - Using malicious codes, such as viruses or sources that cause server infection or reduce security - Using weakly-written programs that enable service infiltration or compromise services of the Company or other buyers - Storing files containing viruses (intentionally or unintentionally) on the purchased service - Sending spam (intentionally or unintentionally, as determined by reports from SpamCop or similar sites, or by the Company's technical team), even if sent via a third-party mail service - Sending mass or bulk emails (the limit is 1,000 emails per day and 100 emails per 60 minutes, provided that all recipients have requested to receive emails from the buyer and the email includes an address and instructions for unsubscribing in English) - Violating the Computer Crimes Act of the Islamic Republic of Iran (the buyer is responsible for fully understanding this law) - Performing any activity that in any way disrupts the Company’s services to the buyer or other clients - Using the service to disrupt or infiltrate third-party systems - Running a mail server as an open relay - Exceeding allocated resource limits for any service - Disrupting the security of the system or network. In such cases, the Company reserves the right to pursue legal action. Examples of system or network security violations include unauthorized access or use of data, systems, or networks (including any attempt to probe, scan, or test the vulnerability of a system or network), interfering with the services provided to any user, host, or network (including attempting to access emails, deliberately filling up system storage, attempting to modify or delete websites without authorization from their owners, etc.)
  8. Content
    1. The Company’s services must be used only for legal purposes. Transmitting, storing, or publishing any information or data that violates any applicable law or directly aids in the violation of a specific law is prohibited. This includes, but is not limited to: - Publishing any data covered by copyright law without permission - Unauthorized use of trademarks or trade names of others - Unauthorized use of others’ logos - Any violation of the Iranian Computer Crimes Law - Insulting any individual, group, organization, ethnicity, or country - Spreading false information about others - Making false and unsubstantiated claims - Internet fraud and any act that deceives visitors - Websites operating in HYIP or pyramid schemes - Selling or promoting any goods or services prohibited under the laws of Iran or the country where the servers are located - Websites related to or supporting internationally recognized terrorist groups - Using the Company’s services to store, send, display, transmit, advertise, or engage in any similar activity regarding sexually explicit or immoral content in any form
    2. The buyer is solely responsible for any content placed on their provided service or connected to a domain purchased from the Company. This responsibility covers both intentional and unintentional violations, as well as content added by third parties. The Company assumes no legal or religious responsibility for any content.
    3. In case of violation of the Computer Crimes Law, the buyer is liable for all financial and non-financial damages, both general and specific, incurred by the Company in responding to competent authorities.
    4. The buyer may not use third-party content without their consent. If such third parties notify the Company and provide evidence acceptable to the Company, the Company reserves the right to immediately suspend the service until the matter is resolved, and the buyer is responsible for all damages caused to third parties and the Company.
    5. In accordance with the law, if criminal content is found, the Company is obliged to block the relevant services, take legal action, and provide the buyer’s information—who has criminal content on their service or on a domain connected to their service—to the judicial authorities.
  9. Customer’s Responsibility
    1. The buyer is required to comply with all terms of the agreement, company policies, and the laws of the Islamic Republic of Iran. In case of non-compliance, the Company reserves the right to temporarily or permanently terminate the service, pursue legal action, and claim compensation from the buyer. The buyer is obligated to cover all damages and costs incurred by the Company. No refund will be paid for service cancellation, remaining service period, or damages suffered by the violating buyer.
    2. Buyers are responsible for their actions related to the obtained service and must respect the rights of other buyers. The Company reserves the right to suspend or permanently terminate the service of buyers who, intentionally or unintentionally, disrupt services for other buyers. The buyer will have no right to object.
    3. Except for rules that directly relate to the use of the service (which expire when the service ends), other provisions remain in effect and the buyer is always required to comply with the general and legal policies of the Company.
    4. All responsibilities arising from improper use of the purchased service rest with the buyer. The Company is only responsible for providing a standard service in accordance with the technical commitments specified in its hosting plans.
    5. Criticizing the Company or any kind of insult to its services, support staff, or managers through any communication channel—including email, ticket system, live chat, phone, or websites—is prohibited. The Company reserves the right to fully terminate the service and pursue the matter through legal authorities.
  10. Support
    1. The Company is only responsible for providing services related to purchases. The Company holds no responsibility for issues such as the buyer’s internet connection, web programming and software, or problems with domains registered with other providers.
    2. The criterion for confirming a service disruption is a report from the technical department and a valid traceroute website, which must be approved by the Company.
    3. Support services are provided by the Company through the support section, available 24/7. Requests submitted via email, fax, or phone will be addressed with lower priority.
    4. The buyer must submit support requests through the support section, which records the exact time of the request, the time it is addressed, and verifies the buyer’s identity and purchase.
    5. Any dissatisfaction with support or technical services must be reported promptly (within 24 hours) by submitting a ticket to the complaints section or to management.
    6. The Company’s services and general procedures are defined based on international technical standards and the Company’s interests. These cannot be customized or changed for any individual buyer. Buyers must perform their own due diligence before purchasing a service.
    7. The Company is not responsible if the purchased service does not meet the buyer’s needs.
    8. The Company has no responsibility for installing or operating software not approved by the technical department.
    9. The Company’s liability for accidental events and indirect damages incurred by the buyer while using the service or their data is limited to the provisions outlined in the damages section of these terms.
  11. Domain Regulations
    1. The Company is under no obligation to renew domains whose expiration date has passed. Renewal of an expired domain is not possible after three weeks from the expiration date. In such cases, renewal depends on whether the domain is available and can be renewed.
    2. The authoritative date for domain registration periods is the international Whois records (for .ir domains, inquiry from the registrar is authoritative).
    3. If the buyer’s order includes a domain that is not registered by the reference registrar, or if, during the registration process, the domain is registered by another party, or if a domain transfer to the Company fails for any reason, the Company is only obliged to refund the registration or transfer fee to the buyer’s account in the client area. To ensure buyer satisfaction, any refundable fees for pending services due to failed registration or transfer will be credited to the buyer's account as credit for future purchases, but this is limited to cases where such actions are possible.
    4. If the buyer requests to transfer a domain to an external panel via the support section, the Company cannot prevent the completion of the transfer process, but reserves the right to charge its internal transfer fees.
    5. Since the Company acts as an intermediary for domain registration, renewal, and transfer, non-acceptance by international registrars or the .ir registrar for any reason does not create any liability for the Company.
    6. The buyer is obliged to conduct the necessary research regarding domain ownership rights before registration. In the event of a claim by a third party with rights, as confirmed by the Company and competent Iranian or international authorities, the Company will block the domain and act in accordance with the decision of the relevant authorities or international laws.
  12. Web Hosting Regulations
    1. The Company is not responsible for delivering the data stored in the web hosting space to the buyer, and the buyer is required to use FTP.
    2. The Company bears no responsibility for uploading data to the buyer’s hosting space or downloading their data free of charge.
    3. The Company has no obligation to install software for the buyer free of charge.
    4. The Company makes efforts to guide the buyer on technical issues, but the buyer is responsible for being familiar with the technical aspects of web hosting services. The Company is not responsible for training the buyer on the correct use of the service.
    5. In web hosting reseller services, if the total disk space used exceeds the purchased quota, the service will be upgraded to a higher plan and renewal fees will be charged based on the new plan.
    6. The Company is permitted at any time and without prior notice to scan the customer’s service with antivirus and anti-shell software and to remove infected or malicious files.
    7. If a dedicated IP is purchased for web hosting or reseller services, outgoing requests and traffic (such as sending information to a bank gateway) will be processed through the server’s main IP. (It may be possible to send requests through the purchased dedicated IP using programming methods.)
  13. Regulations for Dedicated Server and VPS
    1. Virtual and dedicated servers are provided as unmanaged (Self Managed). The Company bears no responsibility for the technical support of dedicated servers and VPS for the buyer, unless otherwise stated in the pricing.
    2. The Company is only responsible for technical support of the server if there are issues that result in remote inaccessibility to the server. However, if the issue is caused by the buyer’s misuse, support fees will be charged according to the IDC’s invoices.
    3. The ownership of dedicated server equipment and hardware belongs to the Company. Payment of the server rental and initial setup fees does not grant the buyer any ownership rights.
    4. Under no circumstances will dedicated servers be transferred to third-party panels in the datacenter. They can only be renewed and used through the Company. This applies to both servers with and without an initial setup fee.
    5. If a hardware issue occurs that makes the VPS inaccessible, the buyer must report the issue to the Company’s support department. Upon notification, the Company is obliged to replace the faulty hardware on the main server free of charge or provide a new and clean VPS with the purchased specifications.
  14. Backup Policy
    1. In general, buyers are responsible for backing up their own data and files. All buyers must keep backups of all their required data in a location other than the Company’s equipment and servers. In case of any issue and inability to restore information from the backup archive, no complaints will be accepted and the Company assumes no responsibility in this regard.
    2. The responsibility for taking backups in dedicated server services, VPS, and file hosting services lies solely with the buyer, and the Company has no responsibility in this matter.
    3. For increased security, the Company performs weekly backups of buyers’ files and databases, which can be restored by the Company for up to one week. The Company assumes no responsibility for the accuracy, integrity, or up-to-dateness of these backups.
    4. All backup copies are stored in a location inaccessible to the user.
    5. If the buyer does not intend to renew their service with the Company, they may request a backup of their service files by paying 20% of the service fee. The Company reserves the right to accept or reject such requests.
    6. The Company is under no obligation to provide the data stored on its backup servers to the buyer free of charge.
    7. The Company has no responsibility to create backups of suspended services.
  15. Financial Terms and Payments
    1. The payment method is specified in the client area. In general, the buyer must retain their payment documents until the end of the service period.
    2. The buyer must make payments either in cash or to the designated accounts listed on the website. In case of any payment deficiencies, the Company reserves the right to suspend the service and claim any damages incurred.
    3. After making payment for renewal, service registration, or account credit increase, the buyer is responsible for notifying the Company and following up. The Company accepts no responsibility for renewals paid without user notification. The buyer is responsible for any domain expiration or loss, even if payment was made but not reported to the Company. Only notifications through the support section are considered valid.
    4. The Company reserves the right to collect all dues, penalties, late fees, and other charges by suspending or terminating all services and credits of the buyer. If the buyer fails to promptly respond to the Company’s notice, they waive the right to raise any further objections. Note that the suspension period due to non-payment will not be added to the service duration, and all resulting responsibilities rest with the buyer.
    5. The buyer must exercise due care when ordering services, as once the purchase is completed and the service is finalized, cancellation is not possible and no refund will be issued. Payments made for service renewals are also non-refundable.
    6. Web hosting and VPS services have a 7-day money-back guarantee only in the event of a technical issue that the Company is unable to resolve (excluding cases where a module in the script is not activated on the server for any reason). The buyer must check everything within this period and report any issues to the Company.
    7. The money-back guarantee does not apply to domains, IPs, licenses, dedicated servers, VPS, SSL certificates, or amounts paid for service installation, configuration, or technical work.
    8. Renewal invoices for dedicated servers, licenses, and IPs must be paid at least 2 days before the due date. Otherwise, the service will be considered canceled, and the Company accepts no responsibility for any resulting service interruptions. The buyer must also contact the sales department and obtain the updated price before payment (due to currency fluctuations). Otherwise, after payment, any price difference will be invoiced and must be paid by the buyer. The Company bears no responsibility and will not issue refunds for overpayments resulting from not inquiring about the new price.
    9. Amounts deposited to increase the customer’s account credit in the client area are non-refundable and may only be used to purchase services. Refunds for services purchased with account credit will only be returned as account credit.
    10. According to anti-money laundering laws, refunds are only issued to a bank account in the buyer’s name (the name registered in the client area). If the account name does not match the buyer’s name, the amount will be credited to the buyer’s account.
    11. The Company reserves the right to deduct fees from the refundable amount for banking actions and transaction fees related to service refunds.
    12. If the Company determines that a service or product delivered to a buyer has, at the time of delivery, higher volume, better features, longer duration, or any other additional cost compared to the invoice, or if for any reason the buyer has gained access to more volume, better features, additional resources, or longer duration, the Company has the right to charge the buyer for the tariff difference. Payment of this fee is mandatory, and the Company may recover the debt by any means available.
    13. The Company, after prior notice to settle outstanding debts, reserves the right to suspend any service for which the buyer is in arrears, as well as other previous services or purchases of the buyer. If desired, the Company may take possession of some services to the value of the outstanding invoice (calculated proportionally to the remaining service period) and deduct it from the amount owed (including the principal debt, penalties, or damages).
    14. If the buyer’s service is suspended due to violation of laws or the reasons stated in Section 7 of this contract, the buyer has no right to request a refund.
    15. The Company reserves the right to charge fees for delays in timely renewal of services such as domains, hosting, etc.
    16. The Company reserves the right to charge technical fees for unblocking a suspended service.
    17. In some cases, invoices may be rounded by the system. Therefore, there may be an error of about 1 Toman (10 Rials) between the actual cost and the amount received from or refunded to the customer, or credited to the customer’s account.
    18. In some cases, due to system rounding, small fractional amounts may be rounded up to the nearest cent or unit. For example, an actual order amount of $13.634 may be rounded up and charged as $13.64. This slight adjustment is part of the automated billing process and does not affect the overall value of the service.
  16. Force Majeure
    1. The Company assumes no responsibility for failing to fulfill its obligations during force majeure events such as natural disasters, war, riots, civil unrest, explosions, strikes, government restrictions, or sanctions. However, in such cases, the Company will make efforts to minimize the impact of these events. The occurrence of force majeure does not constitute a breach of the Terms of Service by the buyers. If a force majeure situation occurs, the Company reserves the right to suspend services until the issue is resolved. Sanctions and the inability to process currency exchanges are also considered force majeure events.
  17. Service Expiry and Renewal
    1. The renewal of an expired service will be effective from the previous expiration date. The Company assumes no responsibility for storing or providing the buyer’s information and data after the expiration date.
  18. Acceptance of Agreement and Terms of Service
    1. By paying for a service or registering on the Company’s website, the buyer accepts the terms of the agreement and company policies. There is no need for the buyer’s signature.
    2. The Company’s decision not to enforce any part of the agreement or policies with respect to the buyer or others does not constitute a waiver of the Company’s right to enforce those terms.
  19. Data Protection
    1. The Company is responsible for fully protecting the buyer’s personal information and has no right to use, disclose, or misuse this information for third parties. The Company will only provide the requested person’s information to judicial authorities upon receipt of a court order, as required by law. Information listed in the domain Whois is exempt from this rule, as it is publicly visible. For domain registration, the customer’s profile information may be sent to the domain registrar or registrar intermediary. Customer profile information may also be sent to the bank payment gateway/intermediary/PayPal for transaction registration purposes.
  20. Limitation of Liability and Disclaimer
    1. The Company’s services are provided “as is” with no express or implied warranties of any kind. No guarantees are given regarding fitness for the buyer’s needs, error-free operation, uninterrupted service, security, or any other assurances. Any written or verbal warranties regarding the Company’s services, whether provided by employees, representatives, or others, are not valid. The Company shall not be liable for any damages resulting from the performance of its services under any circumstances. The Company is in no way responsible for incidental events (such as data loss on the server).
    2. The maximum liability for proven damages, as determined by the dispute resolution authority, for any type of service shall not exceed the amount paid by the buyer for that service. The Company has no responsibility for compensating damages exceeding this amount.
    3. If there are restrictions (such as the blocking of certain protocols) in the country's internet connections or limitations and issues with Internet Service Providers (ISPs), the Company is not responsible for resolving the problem and will not provide a replacement service. The Company also assumes no responsibility for the blocking of service or IP connectivity within the country (for example, if connections are restricted by national infrastructure due to attempts to bypass national filtering by the customer).
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