The payment method is specified in the client area. In general, the buyer must retain their payment documents until the end of the service period.
The buyer must make payments either in cash or to the designated accounts listed on the website. In case of any payment deficiencies, the Company reserves the right to suspend the service and claim any damages incurred.
After making payment for renewal, service registration, or account credit increase, the buyer is responsible for notifying the Company and following up. The Company accepts no responsibility for renewals paid without user notification. The buyer is responsible for any domain expiration or loss, even if payment was made but not reported to the Company. Only notifications through the support section are considered valid.
The Company reserves the right to collect all dues, penalties, late fees, and other charges by suspending or terminating all services and credits of the buyer. If the buyer fails to promptly respond to the Company’s notice, they waive the right to raise any further objections. Note that the suspension period due to non-payment will not be added to the service duration, and all resulting responsibilities rest with the buyer.
The buyer must exercise due care when ordering services, as once the purchase is completed and the service is finalized, cancellation is not possible and no refund will be issued. Payments made for service renewals are also non-refundable.
Web hosting and VPS services have a 7-day money-back guarantee only in the event of a technical issue that the Company is unable to resolve (excluding cases where a module in the script is not activated on the server for any reason). The buyer must check everything within this period and report any issues to the Company.
The money-back guarantee does not apply to domains, IPs, licenses, dedicated servers, VPS, SSL certificates, or amounts paid for service installation, configuration, or technical work.
Renewal invoices for dedicated servers, licenses, and IPs must be paid at least 2 days before the due date. Otherwise, the service will be considered canceled, and the Company accepts no responsibility for any resulting service interruptions. The buyer must also contact the sales department and obtain the updated price before payment (due to currency fluctuations). Otherwise, after payment, any price difference will be invoiced and must be paid by the buyer. The Company bears no responsibility and will not issue refunds for overpayments resulting from not inquiring about the new price.
Amounts deposited to increase the customer’s account credit in the client area are non-refundable and may only be used to purchase services. Refunds for services purchased with account credit will only be returned as account credit.
According to anti-money laundering laws, refunds are only issued to a bank account in the buyer’s name (the name registered in the client area). If the account name does not match the buyer’s name, the amount will be credited to the buyer’s account.
The Company reserves the right to deduct fees from the refundable amount for banking actions and transaction fees related to service refunds.
If the Company determines that a service or product delivered to a buyer has, at the time of delivery, higher volume, better features, longer duration, or any other additional cost compared to the invoice, or if for any reason the buyer has gained access to more volume, better features, additional resources, or longer duration, the Company has the right to charge the buyer for the tariff difference. Payment of this fee is mandatory, and the Company may recover the debt by any means available.
The Company, after prior notice to settle outstanding debts, reserves the right to suspend any service for which the buyer is in arrears, as well as other previous services or purchases of the buyer. If desired, the Company may take possession of some services to the value of the outstanding invoice (calculated proportionally to the remaining service period) and deduct it from the amount owed (including the principal debt, penalties, or damages).
If the buyer’s service is suspended due to violation of laws or the reasons stated in Section 7 of this contract, the buyer has no right to request a refund.
The Company reserves the right to charge fees for delays in timely renewal of services such as domains, hosting, etc.
The Company reserves the right to charge technical fees for unblocking a suspended service.
In some cases, invoices may be rounded by the system. Therefore, there may be an error of about 1 Toman (10 Rials) between the actual cost and the amount received from or refunded to the customer, or credited to the customer’s account.
In some cases, due to system rounding, small fractional amounts may be rounded up to the nearest cent or unit. For example, an actual order amount of $13.634 may be rounded up and charged as $13.64. This slight adjustment is part of the automated billing process and does not affect the overall value of the service.